Frequently Asked Questions
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You can contact us in the following ways:
In person during staffed hours
Email: info@savutihealthandfitness.com.au
Website: www.savutihealthandfitness.com.au/contact
Phone: 03 5336 1204 or 0419 888 973
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Our staffed hours are displayed on our entrance door and available on our website. Typically, staffed hours are:
Monday to Thursday: 8:00am – 12:00pm and 4:00pm – 8:00pm
Friday: 8:00am – 2:00pm
Saturday: 9:00am – 1:00pm
(Staffed hours may vary on public holidays.)
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Yes, children may attend the gym under the following conditions:
They remain in the designated child-friendly area
They do not enter the training floor or workout areas
They do not occupy seating reserved for training members
They do not disturb staff or members
They remain under the direct supervision of their parent or guardian at all times
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Members must be at least 14 years of age.
Members under 18 require a parent or guardian to co-sign and acknowledge liability. Additional conditions apply—please refer to our Membership Terms and Conditions.
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Yes. Before using any equipment or facilities, you must complete an Yes. Before using any equipment or facilities, you must complete an OHS Induction, usually conducted by a staff member when you collect your access fob
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By joining Savuti Health and Fitness, you agree to our Membership Terms and Conditions, which are designed to ensure a safe, respectful, and enjoyable environment for all members. Please refer to full membership terms and conditions when you signed up.
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Yes. You may cancel within 48 hours of signing by providing written notice. A $50 administration fee applies, along with any charges for services already provided.
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Yes. You may request a temporary suspension for travel (7+ days) or medical reasons, provided that:
Your account is in good standing
You have at least two weeks remaining on your membership
You provide written notice at least 7 days in advance
You supply supporting documentation (e.g. medical certificate or travel itinerary)
Suspensions are limited to two per year, with a maximum total suspension period of three months. During suspension, direct debit payments are paused and your membership term is extended.
Special provisions apply for military deployment, extended jury service, or long-term illness.
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While we would hate to see you leave, we understand that circumstances can change.
If your reason for cancelling relates to finances, time, injury, or motivation, please reach out to us first. We may be able to offer support, alternatives, or a suspension option to help you stay active.
If you are on an ongoing (e.g. fortnightly) membership, you may cancel by providing 28 days’ written notice to: info@savutihealthandfitness.com.au
Please include a brief reason for cancellation. We may contact you to discuss available options before finalizing your request.
GENERAL
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To book a personal training session or consultation, you can:
Speak with reception during staffed hours, or
Contact one of our personal trainers directly via the team profiles on our website or displayed in the gym
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Group fitness classes are booked via the Gymmaster app:
Download the Gymmaster app (refer to your Welcome email)
Browse available classes and times
Book your spot via the app
If a class is full, you will be placed on the waitlist. Please remember to cancel at least 24 hours prior to the class, or a cancellation fee may apply.
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Infrared Sauna sessions are booked via the Gymmaster app:
Download the Gymmaster app (refer to your Welcome email)
Select an available time and book your session
Your first sauna booking must be made during staffed hours, so our team can show you how to safely set up and operate the sauna for future sessions outside staffed hours.
BOOKING
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Payments are processed via direct debit through Ezidebit Pty Ltd. You must ensure sufficient funds are available on payment dates.
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Failed payment fees may apply. If payments remain outstanding, we will attempt to contact you before taking further action.
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You must notify us promptly of any changes to your personal, contact, health, or payment details
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If one party cancels, the remaining member must either pay the solo membership rate or nominate a replacement within 14 days.
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No. Prepaid memberships, session packs, personal training packs, access fobs, and promotional offers are non-refundable, including unused portions.
PAYMENT
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Your health and safety are our top priorities. All members must follow safety procedures, gym etiquette standards, and staff directions at all times.
We are also fitted with CCTV, and have select buttons for members, located around the gym that can be pressed to alert our trusted security partners.
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Yes. You must provide accurate and complete health and fitness information before participating and notify us of any changes. This helps us ensure your safety.
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Gym etiquette guidelines are displayed throughout the club and on our website. These promote safety, respect, and care of equipment. Members are expected to stay informed of any updates.
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Minor breaches generally result in a warning. Serious or repeated breaches may result in immediate suspension or cancellation of membership.
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Yes. We may deny access or cancel a membership without notice if behaviour is unsafe, inappropriate, or disrespectful. This includes threatening behaviour, equipment misuse, vandalism, or drug use.
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If you are unsure how to use any equipment, you must ask a staff member for guidance before using it.
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Yes. You must comply with all reasonable directions from staff, including emergency announcements and safety instructions.
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Yes. Personal information is handled in accordance with our Privacy Policy, available on our website.
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Yes. Video monitoring operates throughout the facility for safety and security purposes
SAFETY
