Terms & Conditions

Membership Terms and Conditions

Safety First

Your safety is our priority. This section outlines your responsibilities in helping us maintain a secure and supportive environment for all members.

Using Equipment Safely

Before using any equipment or facilities, you must complete a mandatory OHS induction—either via our instructional video or in person with a staff member. You agree to use all equipment responsibly and as intended. If you're ever unsure about how to operate a piece of equipment, please ask a staff member before using it.

Your Physical Condition

To design a safe and effective exercise program, it is essential that you provide accurate and up-to-date health and fitness information—either through our pre-exercise questionnaire or other means.

You confirm that the information you provide is true, complete, and not misleading. You must not use the facilities if you are experiencing any illness, injury, or condition that may pose a risk to yourself, other members, or staff.

If you use the facilities before providing your health profile, you declare that you are in good physical condition and have no reason to believe it would be unsafe for you to exercise.

Gym Etiquette and Conduct

Our Gym Etiquette Standards

To ensure a welcoming and respectful environment for all, we maintain gym etiquette guidelines displayed throughout the facility and on our website. These standards promote safety, respect, and care for equipment and facilities. Please read them carefully and speak with a staff member if anything is unclear.

We may update these guidelines from time to time to improve safety or operations. We encourage members to stay informed by regularly reviewing signage and our online platforms.

Breaches of Gym Etiquette

If you breach our etiquette standards, we will respond appropriately. For minor issues, a warning may be issued. However, for serious or repeated breaches, your membership may be suspended or cancelled immediately. The health, safety, and enjoyment of our members and staff are of utmost importance.

Right to Refuse Entry

We reserve the right to deny access or terminate your membership without notice if you:

• Engage in threatening, abusive, or harassing behaviour

• Use equipment dangerously or inappropriately

• Deliberately damage facilities or equipment

• Use or distribute illegal or performance-enhancing substances

Following Directions

You agree to follow all reasonable instructions from staff, including any safety announcements or emergency procedures (e.g. fire evacuation).

Privacy and Monitoring

Your Privacy

When you apply for membership, we collect personal information (e.g. health and financial details). This information is managed in line with our Privacy Policy, available on our website.

Video Surveillance

We use video monitoring throughout the premises to ensure the safety and security of all members and staff. If you have questions, please contact us.

Keeping Your Contact Details Up to Date

Please notify us promptly of any changes to your personal information, including your address, email, phone number, or payment details. This ensures we can contact you when necessary and maintain accurate records for your health and safety.

Your Membership

Membership Inclusions

Your membership entitles you to access the facilities and services outlined under your selected membership type, starting from your agreed Start Date.

Cooling-Off Period

You may cancel your membership within 48 hours of joining by providing written notice. A $50 administration fee will apply, along with charges for any services already used. All refunds will be issued via direct deposit within 7 days (no cash refunds).

Membership Cancellation

Following the cooling-off period, you may cancel your membership by giving 28 days’ written notice to: info@savutihealthandfitness.com.au

Please provide a brief reason for cancellation. We may reach out to discuss possible alternatives such as suspension options or support to help you stay active.

If you’re relocating beyond reasonable travel distance (interstate or overseas), your membership will end after the 28-day notice period. You must continue paying during the notice period, even if you stop attending.

Unpaid accounts that require debt collection or legal services will incur additional recovery costs, including solicitor fees. Memberships are non-transferable.

Prepaid Memberships (Upfront)

All prepaid (upfront) memberships, personal training packages, and access fobs are non-refundable, including any unused portion.

Membership Suspension (Hold)

You may request to temporarily suspend your membership for travel (7+ days) or medical reasons if:

• Your account is in good standing

• You have at least two weeks remaining on your membership

• You provide written notice at least 7 days before the suspension

• You submit supporting documentation (e.g. travel itinerary or medical certificate)

Membership suspension is limited to two occasions per year, with a maximum of three months total. During suspension, your membership term is extended, and direct debit payments are paused.

Special provisions apply for military deployment, extended jury duty, or long-term illness.

Membership Type Changes

If you're on a family/partner membership (e.g. Pride Membership) and the other member cancels, you must either:

• Pay the current rate for an individual membership, or

• Find a replacement within 14 days

Minimum Age

Members must be at least 14 years old. Anyone under 18 must have a parent or guardian co-sign their agreement and indemnity waiver.

Members aged 14–16:

• May attend only during staffed hours

• Will not receive access fobs

• Must have a parent or guardian complete an induction form

Gymmaster Portal and Communication

You must provide a valid personal email address to access the Gymmaster portal. We may occasionally contact you via email with updates or promotions. You can opt out at any time.

Liability and Responsibilities

Statutory Guarantees

Under the Australian Consumer Law (ACL), our services are subject to certain guarantees (e.g. due care, fitness for purpose, timely delivery). However, where permitted under section 139A of the ACL, we exclude liability for:

• Death or injury resulting from non-reckless conduct

• Injury, illness, or harm arising from use of the facilities

• Transmission of infectious diseases (e.g. COVID-19)

This exclusion does not apply where injury is caused by our reckless conduct.

Loss or Damage to Property

We encourage you not to bring valuables into the club. If lockers are provided, we recommend using them. We are not responsible for theft or loss, except where required by law.

Damage to Club Property

You agree to cover any damage to club property caused by you or your guests due to negligence or deliberate action.

Payments and Direct Debit

Payment Obligations

By providing your bank or card details, you authorise us to debit all applicable fees. It is your responsibility to ensure sufficient funds are available on each payment day.

Late or Failed Payments

If a payment fails, associated bank or processing fees may be charged to you. We may continue attempting to collect the outstanding amount. If multiple payments are missed, we will attempt to contact you.

Direct Debit Provider

We use Ezidebit Pty Ltd for payment processing. Ezidebit acts only as a third-party collection agent and is not responsible for any products or services provided by Savuti Health and Fitness.

Direct Debit Service Agreement

You can review your full Ezidebit rights and responsibilities at: www.ezidebit.com.au

Key terms include:

• Payment variations

• Suspension or cancellation of debit arrangements

• Fees and failed transaction recovery

• Privacy and data protection

• Dispute resolution

Ezidebit will appear on your statements as the merchant. All membership-related queries or disputes must be directed to Savuti Health and Fitness.

General Terms

Unforeseen Circumstances

We are not liable if circumstances beyond our control prevent access to the facilities (e.g. natural disaster, pandemic, or government mandate). If such a disruption continues for over 30 days, either party may cancel the agreement.

We may close the facility for up to two weeks per year for maintenance or upgrades, in which case your membership will be extended accordingly.

Intellectual Property

All content, branding, programs, and materials remain the intellectual property of Savuti Health and Fitness and may not be reproduced or used for other purposes.

Transferring Membership Rights

We may assign or subcontract our rights or responsibilities under this agreement at any time, provided your membership benefits remain unchanged.

Severability

If any clause in this agreement is deemed invalid or unenforceable, the remainder of the agreement will continue in full force.

Applicable Law

This agreement is governed by the laws of the State or Territory in which the club is located.